Here is a collection of questions frequently asked by customers and their detailed answers, hoping to help you better understand our products and services. Whether you're looking for advice on the installation, maintenance or design of mosaic tiles, we're here to help.
Q: What’s the guarantee of your products?
A: Mosaics and tiles are durable decoration material, they can last many years if installation is proper. We take responsibilities of all quality problems, we will refund or supplement on next order. We have strict QC process and safe package to avoid damages during shipping.
Q: What’s the package of your products?
A: Mosaics and tiles are packed in carton then stacked on wood pallet with shrink film wrapped. We provide standard white or brown neutral carton for most orders. We can also provide custom carton with client’s design at cost price.
Q: What’s the lead time of my order?
A: If the products you ordered are in stock, the lead time is usually 7 days. If the products you ordered are not in stock and we need to have a mass production for them, the lead time will be usually 35 days.
Download our product catalog now and discover our world of mosaic tiles to add unique beauty and a personal touch to your projects!